FAQ´s

At VITEROS, we want to ensure that you have the best experience possible. Below are some common questions and answers to help you navigate our products and services.

1. What is VITEROS' mission?

Our mission is to make intimate wellness an essential part of personal care, enhancing balance and self-confidence. We offer sophisticated products and educational content that demystify intimate care, promote emotional and physical well-being, and strengthen self-esteem.

2. How are VITEROS products designed?

Our products are thoughtfully crafted to blend sophistication with discretion. Every detail is designed to support your journey toward healthier, more fulfilling connections and self-care experiences.

3. Are VITEROS products safe for sensitive skin?

Yes! We prioritize using skin-friendly, gentle materials that are suitable for even the most sensitive areas.

4. Do you offer discreet shipping?

Absolutely. We understand the importance of privacy and ensure that all orders are shipped in plain, unbranded packaging.

5. What payment methods do you accept?

We accept all major credit cards and other secure payment methods. Your transactions are encrypted for maximum security.

6. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to monitor the delivery status.

7. Do you ship internationally?

Yes, we ship worldwide! Delivery times may vary depending on the destination.

8. What if I receive a damaged or defective product?

We sincerely apologize if this happens! Please contact our support team at support@viteros.shop with a photo of the issue, and we’ll arrange a replacement as soon as possible.

9. Can I cancel or modify my order after placing it?

You can request changes or cancellations within 24 hours of placing your order. After this period, processing begins, and changes may not be possible.

10. What if I'm not satisfied with my purchase?

We want you to feel confident and satisfied with every VITEROS experience. If you are unsatisfied for any reason, please reach out to our customer support team at support@viteros.shop. We’ll work to resolve your issue promptly.

11. Are VITEROS products waterproof?

Most of our products are waterproof (IPX7-rated), making them safe for use in the shower or bath. Please check each product description for specific details.

12. How do I properly clean and maintain my product?

We recommend washing your product with warm water and mild soap or using a specialized toy cleaner. Always dry it completely before storing.

13. Do you offer warranties on VITEROS products?

Yes! All VITEROS products come with a one-year warranty against manufacturing defects. If you experience any issues, please contact us for assistance.

14. How can I contact VITEROS customer service?

You can contact us at support@viteros.shop or through the contact form on our website. Our friendly support team is happy to assist you with any inquiries or concerns.