Shipping Policy

1. Are the packages discreet?

Yes! We value your privacy. All orders are shipped in plain, unmarked packaging with no indication of the contents, ensuring complete discretion.

2. Do you ship worldwide?

Yes, we ship our products worldwide.

3. How long will it take for my order to be delivered?

• Italy: Orders are estimated to arrive within 2 to 7 business days after processing.
• International: Delivery times may vary and take up to 14 business days, depending on customs and local logistics.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery in real time.

5. I haven’t received my order yet. What should I do?

Orders are usually shipped within 1-2 business days after payment confirmation. If your delivery is delayed, please contact us at support@viteros.shop so we can assist you.

6. My order hasn’t arrived yet. Could it be stuck in customs?

For international orders, customs clearance may take additional time. If you suspect a delay, please check your tracking details or contact us for assistance.

7. Is my credit card information secure?

Absolutely. All transactions are processed through global secure and encrypted checkouts, ensuring complete safety.

8. What if there is a problem with my order?

We apologize for any inconvenience. If your product arrives damaged or defective, please contact us immediately at support@viteros.shop, providing pictures of the issue, and we will arrange a free replacement.

9. Can I make changes to or cancel my order?

Changes and cancellations are only possible within 24 hours after purchase. Please contact us as soon as possible so we can assist you in modifying your order.